REFUND POLICY

This Refund Policy forms part of our Terms of Service and governs refunds and the statutory right of withdrawal for purchases made on or through BladeFeed (web app, mobile apps, and printable merchandise fulfilled by Printify). It applies to: a) Physical merchandise produced on demand by Printify Inc. ("Printify"); b) BladeFeed Pro subscriptions and recurring billing; c) One-off in-app purchases (digital boosts, unlocks, badge upgrades). This Policy is operated by Andy Durge, established in Heemskerk, Netherlands ("we", "us", "BladeFeed"). All refund requests are processed in accordance with the laws of Netherlands and applicable EU consumer protection legislation (in particular Directive 2011/83/EU on Consumer Rights).

If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from a consumer contract concluded with BladeFeed within 14 calendar days, without giving any reason, in accordance with Articles 9–16 of Directive 2011/83/EU. The withdrawal period expires: • For goods (merchandise): 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods. • For services and digital content (Pro subscription, in-app purchases): 14 days from the conclusion of the contract. To exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. email) before the expiry of the 14-day period. You may use the model withdrawal form in Section 8 of this Policy, but it is not obligatory. EFFECTS OF WITHDRAWAL If you withdraw, we will reimburse all payments received from you, including (where applicable) the standard delivery costs, without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction unless you expressly agree otherwise; in any event, you will not incur any fees as a result of such reimbursement. For goods, we may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier.

In line with Article 16 of Directive 2011/83/EU, the right of withdrawal does NOT apply to: a) The supply of goods made to the consumer's specifications or clearly personalised (Art. 16(c)). All Printify-fulfilled merchandise is print-on-demand and is therefore considered personalised. Buyer's-remorse returns are not accepted for merchandise. b) The supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgement of loss of the right of withdrawal (Art. 16(m)). This applies to in-app purchases (boosts, unlocks, badge upgrades) and to Pro subscriptions once you have used a Pro-gated feature. In all such cases your rights under Section 4 (Defects), Section 5 (Pro Subscriptions), and Section 7 (How to Request a Refund) remain unaffected.

Independently of the EU cooling-off right, we offer a goodwill replacement and refund program aligned with the Printify standard policy: • MISPRINTED, DAMAGED OR DEFECTIVE ITEMS — full refund or free replacement, at your choice. • WRONG ITEM RECEIVED (size, design, colour deviates from the order) — full refund or free replacement. • LOST IN TRANSIT (tracked parcel not delivered within the stated carrier window) — full refund or free replacement. To qualify, you must contact support@bladefeed.app within 30 days of delivery (or of the latest estimated delivery date if the package was not received) and provide: 1. Your order number; 2. A clear photograph of the issue (front and back of the garment, close-up of the defect); 3. A description of the problem. Claims submitted after 30 days, or without supporting evidence, may be rejected.

BladeFeed Pro is a recurring subscription billed monthly or annually as selected at checkout. 5.1 First-time purchases — EU consumers may withdraw within 14 days for a full refund, provided no Pro-gated feature has been actively used (Section 3(b)). Email support@bladefeed.app with your transaction ID. 5.2 Cancellation — you may cancel auto-renewal at any time via Settings → Subscription. Cancellation prevents the next billing cycle; you retain Pro access until the end of the period already paid. The current paid period is not refunded after the cooling-off window (or after Pro features have been used), in line with applicable consumer-protection rules. 5.3 Free trials — where offered, a Pro free trial converts to a paid subscription unless cancelled before the trial ends. You can cancel from Settings → Subscription. 5.4 Price changes — material price changes will be announced at least 30 days in advance. You may cancel before the new price applies to your next billing cycle.

Digital boosts, unlocks, super-likes, sticker packs, and badge upgrades are delivered instantly upon purchase and, once delivered, fall under the digital-content exception of Article 16(m) (see Section 3). They are therefore non-refundable. We will, however, refund: a) Duplicate or accidental purchases caused by a technical error of the platform or payment provider; b) Purchases that did not deliver the advertised item (failed transaction or missing entitlement); c) Any case mandated by your local statutory consumer rights. Requests must be submitted to support@bladefeed.app within 7 days of the transaction, including your transaction ID.

Send an email to support@bladefeed.app containing: • Subject line: "Refund Request — [order or transaction ID]" • Full name and email used at purchase • Order or transaction ID • Reason for the refund (defect / wrong item / withdrawal / billing error) • For merchandise: photograph(s) of the issue • For Pro subscriptions: indicate whether any Pro feature has been used PROCESSING TIMES • Acknowledgement: within 3 business days • Decision: within 14 days of receiving complete information • Reimbursement: within 5–10 business days after approval, returned to the original payment method (note that your bank or card issuer may add additional processing days) We do not charge any fees for refunds.

(Complete and return this form only if you wish to withdraw from the contract.) To: Andy Durge, Heemskerk, Netherlands — support@bladefeed.app I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*): — Ordered on (*) / received on (*): — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date: (*) Delete as appropriate. Sending this form by email to support@bladefeed.app is sufficient.

Before initiating a chargeback through your card issuer or payment provider, please contact support@bladefeed.app. Most issues are resolved within 48 hours. Unjustified or fraudulent chargebacks may, at our sole discretion, result in temporary account suspension pending review, and we may recover any associated processing fees through lawful means.

We do not commit to participate in alternative dispute resolution proceedings before a consumer arbitration board, but we will consider doing so on a case-by-case basis. EU consumers may submit a complaint via the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Nothing in this Refund Policy limits your statutory consumer rights under Netherlands or under mandatory provisions of the consumer-protection laws of your country of residence.

We may update this Refund Policy from time to time to reflect changes in our services or applicable law. Material changes will be announced in-app at least 14 days before they take effect. The version in force at the time of your purchase governs that transaction.